Candles4All will provide a free, no obligation artwork layout and quotation for any enquiry. Once the artwork has been approved by the client, candle printing and decoration will proceed and no further changes can be accepted as part of the order. Any change requests after artwork approval shall be considered a new order and quoted accordingly. No refunds are possible after the artwork has been approved. Candles produced as part of the original order will still be provided to the client upon payment. No new order will proceed until the original order is paid in full. Due to the fact that this is a personalised service, no product returns are possible.
Font colours - Lighter colour fonts (e.g. light grey, light yellow etc) look even lighter when printed on the white candle background. The choice of font colours is finalised by the client at the time of artwork approval. Should the client not be satisfied with their chosen font colours once the candles have been decorated, any change request shall only be considered as part of a new order and quoted accordingly. Candles produced as part of the original order will be provided to the client upon payment. No new order will proceed until the original order is paid in full.
All orders greater than R500 require a 50% deposit (non-refundable) before proceeding.
Ribbon colours/sizes/shades are dependent on what local suppliers have in stock at the time of processing an order. Please ask at the time of placing your order what ribbon colours/sizes/shades are available. It is not practically possible to exactly match ribbon colours/shades to font colours due to the limited stocks that local stockist keep. The client will be advised by our designer at the time of production, what ribbon colours/sizes/shades are available and suitable and the client can make their choice based on what is in stock at the time of the order. If needs be, the client can also provide their own ribbons/décor to match their theme.
Candles4all uses only the highest grade premium candles; however any candle will turn yellow in colour when exposed to direct sunlight over a brief period of time. Printed candles must not to be exposed to direct sunlight for anything longer than a few minutes as this will affect the printing/decor and also cause candles to yellow. Do not place printed candles in direct sunlight and avoid storing the candles in very hot or cold environments e.g. car boot in direct sunlight on a hot day, a table/shelf in direct sunlight or in a fridge.
Lighting of printed candles – printed candles look great when lit, however the length of time they can remain lit depends on the size of the candle and how it has been decorated. Candles with ribbons at the top rim can only be lit for a few minutes and should be continuously monitored. Printed candles (greater than 6cm diameter) with no ribbons/décor/ printing in the top 2cm can remain lit for longer periods of a few hours and should be occasionally monitored. Eventually the heat from the wick will start to affect the printing as it gets closer to the printing. Candles4all shall not accept any responsibility for any direct or consequential damages that occur due the burning of candles provided by us. Candles4all reserves the right to use a candle/wick combination suitable to the design.
Delivery services – upon completion of an order, Candles4all securely packages and boxes the order. We then request from the client which delivery/courier service they want to make use of. Once Candles4all hands the packages over to the delivery/courier service, responsibility for safe and secure delivery and the tracking thereof then rests with the delivery/courier service. Any damages/breakages that occur during delivery, or lost parcels will need to be addressed by the client directly with their chosen delivery/courier service. Candles4all will not accept responsibility for breakages and/or late/non-delivery of a parcel by a 3rd party delivery/courier service. The choice of delivery/courier service rests with the client and, other than providing a tracking number; no further services shall be rendered by Candles4all in this regard.
